Return & Refund Policy

At CubbivaBaby, we want you to love every item you receive for your little one. However, we understand that a purchase may not always work out as expected. This policy explains how we manage returns, refunds, and exchanges to provide a fair experience for every customer.

1. Return Eligibility & Timeframe

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To qualify for a return, the item must meet the following requirements:

• It must be in the same condition in which it was received.
• It must be unworn, unused, and unwashed.
• It must remain in its original packaging, with all tags and labels attached.
• You must provide a receipt or other proof of purchase, such as your order number.

2. How to Start a Return

Before returning an item, you must contact us at support@cubbivababy.com.

Please note:

• Items returned without first submitting a return request will not be accepted.
• Do not mail your purchase to the manufacturer’s address shown on the shipping label. We will send you the correct return address and return instructions by email.
• If your return is approved, we will provide instructions explaining how and where to send your package.
• Customers are typically responsible for return shipping costs unless the item is defective.

3. Damages & Issues

Please inspect your order as soon as it arrives. Contact us immediately if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

For damaged items, please include clear photographs of both the product and its packaging in your email so we can resolve the issue as quickly as possible.

4. Exceptions & Non-Returnable Items

Certain types of products cannot be returned, including:

• Perishable goods, such as food, flowers, or plants
• Custom products, including special orders and personalized items
• Personal care goods, such as beauty products, soaps, or toothbrushes, for hygiene reasons
• Hazardous materials, flammable liquids, or gases
• Sale items and Gift Cards

5. Exchanges

The fastest way to receive the product you want is to return your current item. Once your return has been accepted, you may place a separate order for the new item.

6. European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing justification.

As stated above, the item must be returned in the same condition in which it was received: unworn or unused, with all tags attached, and in its original packaging.

7. Refunds

Once we receive and inspect your returned item, we will notify you and confirm whether your refund has been approved.

• If approved, the refund will be issued automatically to your original payment method within 10 business days.
• Please remember that your bank or credit card provider may require additional time to process and post the refund.
• If more than 15 business days have passed since your return was approved, please contact us at support@cubbivababy.com.

8. Return Address

Please contact our customer support team to confirm the correct return facility before mailing any items. Our headquarters address for correspondence is:

HongKong plumeria Limited
UNIT 05, 20/F, GLOBAL GATEWAY TOWER
63 WING HONG STREET
CHEUNG SHA WAN, HONG KONG